Application
This unit has application to insurance assessor positions and may be applied within organisations of various sizes and across a range of customer bases. |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Carry out inspection of property/vehicle to identify serviceable/ saleable items/ components | 1.1. Inspection is completed without causing damage to any property, component or system 1.2. Correct information is accessed and interpreted 1.3. Property/vehicle/components/items is inspected to identify serviceable/saleable components 1.4. Planned action and expected result of sale is included in final loss calculation 1.5. Inspection activities are carried out according to industry regulations/guidelines |
2. Determine property/ vehicle/component/ item retail or salvage price | 2.1. Valuation of identified serviceable/saleable items/components is carried out in preparation to calculating value of property/vehicle/components or items 2.2. Retail price and salvage cost is estimated 2.3. Action is recommended and recorded according to organisation policy, legislation and regulations |
Required Skills
|
Required skills |
communication skills to: determine and confirm information, using questioning and active listening as required liaise with others, share information, listen and understand use language and concepts appropriate to cultural differences numeracy and IT skills to: perform calculations related to achieving required outcomes estimate the value and determine whether salvage is a viable option use computer applications (word processing, spreadsheet, database, specific purpose computer systems) to assist in achieving required outcomes access and update records electronically access web-based information services literacy skills to read and interpret technical and other related documents research and analysis skills for accessing and interpreting relevant information effective interpersonal skills to work with third parties to obtain the price of retail and salvage items organisational skills, including the ability to plan and sequence work negotiation skills |
Required knowledge |
relevant regulations relating to safety and required standard of goods for sale technical knowledge relating the specific materials to be salvaged understanding of the market for salvaged items |
Evidence Required
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: interpret and apply relevant industry codes of practice, legislation and regulations carry out inspections of property/vehicle to identify serviceable/saleable items/components determine property/vehicle/component/item retail or salvage price. |
Context of and specific resources for assessment | Assessment must ensure: competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment access to and the use of a range of common office equipment, technology, software and consumables access to organisation records access to organisational policies and procedures. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit: evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency observing processes and procedures in workplaces verbal or written questioning on underpinning knowledge and skills evaluating samples of work accessing and validating third party reports. |
Guidance information for assessment |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Information sources may include: | manufacturers' specifications including electrical/electronic regulations and specifications second-hand goods purchasers and suppliers trade journals. |
Serviceable/saleable items may include: | building materials electrical goods household goods vehicle parts others specific to the particular situation. |
Industry regulations/guidelines may include: | codes of practice organisation operating procedures enterprise procedures/policies occupational health and safety (OHS) legislation statutory legislation. |
Sectors
Unit sector | Insurance general |
Employability Skills
This unit contains employability skills. |
Licensing Information
Not applicable.